Terms & Conditions

Lavare & Co provides premium laundry collection, washing, drying, folding and return delivery for residential and approved business customers throughout selected Gold Coast service areas. Our services include Residential Signature Collections, Business Laundry Collections, Pickup & Delivery, and Wash, Dry & Fold. Your booking is based on the number of Lavare & Co Signature Bags selected at checkout.

Before your first collection, customers must purchase their Lavare & Co Signature Essentials, including Lavare & Co Signature Bag(s) and the Lavare & Co Signature Scale. Only genuine Lavare & Co Signature Bags are accepted for collection.

Each Lavare & Co Signature Bag is designed to hold up to 10kg of everyday washable clothing, towels, sheets and doona covers. Only Lavare & Co Signature Bags may be presented for collection. Laundry presented in shopping bags, rubbish bags, baskets or other unapproved bags will not be collected.

Customers may purchase as many Signature Bags as required. If you have more laundry than fits in your existing Signature Bag(s), simply use another Lavare & Co Signature Bag.

If you do not already own an additional Signature Bag, Lavare & Co will supply one and process your extra laundry for a fixed overweight service of $150, which includes the additional wash, dry and fold and a new Signature Bag that is yours to keep.

The Lavare & Co Signature Scale helps customers check that each Signature Bag remains within the recommended 10kg capacity before collection. Signature Scales purchased through Lavare & Co are not eligible for change-of-mind returns, refunds or exchanges. Lavare & Co is not responsible for loss, accidental damage, misuse, battery replacement or normal wear and tear. Replacement Signature Scales may be purchased through Signature Essentials.

Collections and deliveries operate seven days a week during the 7:00am–10:00am service window. Bookings reserve a collection window only and do not guarantee an exact arrival time. Signature Bags must be placed in the nominated collection location before the beginning of the selected collection window.

Customers are responsible for providing a correct collection address, a safe collection location, gate/intercom/access instructions where applicable, and permission for unattended return delivery if required. Lavare & Co is not responsible for Signature Bags lost, stolen, damaged or interfered with before collection or after an authorised unattended delivery.

Where a collection cannot be made because access could not be obtained, see our Cancellation & Refund Policy.

Business customers may purchase multiple Signature Bags to suit their operational requirements. Business collections are available for approved commercial customers including Airbnb hosts, holiday accommodation providers, professional cleaners, beauty salons and other eligible businesses. Business customers remain subject to these Terms & Conditions unless otherwise agreed in writing.

Please do not include:

• ·dry-clean-only garments
• ·silk, wool or speciality delicates
• ·pillows
• ·quilts and doonas
• ·mattress toppers
• ·sleeping bags
• ·pet bedding or excessive pet hair
• ·items contaminated with blood, bodily fluids, hazardous chemicals or biohazards
• ·heavily soiled workwear containing oil, grease, paint or concrete
• ·any item unsuitable for standard machine washing and drying

Lavare & Co reserves the right to refuse unsuitable items without processing them.

Customers must empty all pockets before collection. Lavare & Co is not responsible for money, jewellery, electronics, cosmetics, pens or other personal belongings left inside garments or Signature Bags.

Customers are responsible for ensuring all items are suitable for standard machine washing and drying. While reasonable care is taken, Lavare & Co cannot guarantee against shrinkage, colour transfer, colour fading, fabric wear, faulty dyes, loose embellishments, damaged zips or fasteners, or pre-existing damage.

Professional stain removal is not included in our standard service. While every effort is made to clean your laundry, stain, odour and discolouration removal cannot be guaranteed.

Our standard turnaround is 12–24 hours. Occasionally delays may occur due to unforeseen circumstances beyond our reasonable control. Where possible, customers will be notified of any significant delays.

Full payment is required at the time of booking. Additional services, including the supply of an extra Signature Bag where required, must be paid before your laundry is returned. All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

Cancellations, missed collections and refunds are covered in our Cancellation & Refund Policy.

Lavare & Co reserves the right to refuse or cancel a booking where these Terms & Conditions are not met, including where unsuitable items are presented, access is unsafe, abusive behaviour occurs, or a Signature Bag has not been purchased.

If you believe an item is missing or has been damaged, please notify Lavare & Co within the timeframes set out below. We will review the collection records, Signature Bag identification, booking information and any available photographs before determining an appropriate resolution. Lavare & Co is not responsible for damage resulting from incorrect or missing care labels, pre-existing wear or fabric weakness, items unsuitable for standard machine washing or drying, objects left inside pockets, colour transfer or unstable dyes, manufacturer defects, or customer instructions that conflict with the garment’s care label. Any remedy will be assessed fairly and in accordance with Australian Consumer Law.

Service concerns, remedies and refunds are set out in our Cancellation & Refund Policy.

Customer responsibility. Customers are responsible for ensuring all items intended for laundering are placed inside their Lavare & Co Signature Bag before collection. By booking a collection, the customer confirms the contents of the Signature Bag are correct at the time of pickup.

Item verification. To provide a simple and efficient service, Lavare & Co does not perform a garment-by-garment inventory or count of items received. Each Signature Bag is processed as one complete laundry service and returned in the same Signature Bag.

Missing item claims. If you believe an item is missing, please notify Lavare & Co within 48 hours of delivery. While every reasonable care is taken during collection, laundering and delivery, Lavare & Co cannot accept liability for alleged missing items where no individual inventory or garment count has been completed prior to collection.

Personal items. Customers are responsible for removing all personal belongings from pockets before collection, including but not limited to cash, jewellery, watches, keys, wallets, mobile phones, earbuds, chargers, pens and important documents. Any personal items found during processing will be safely returned with your laundry where possible.

Valuable items. Customers should not place high-value or irreplaceable items in their Signature Bag. If such items are included, they are submitted at the customer’s own risk.

Bag processing. Each customer’s laundry remains together throughout the entire service. Lavare & Co does not combine laundry from different customers during washing, drying, folding or delivery. Every Signature Bag is processed individually and returned in the same Signature Bag provided for collection.

Our process. Lavare & Co is a private, family-run laundry service on the Gold Coast. We are a small team of two, and every step of your laundry’s care is completed personally by us — your laundry is never handed to a third party to process. From collection to return we follow a controlled process: Collection → Secure Transport → Sorting → Washing → Drying → Folding → Quality Check → Clean Signature Bag → Delivery.

Individual client processing. Each client’s laundry is processed separately. One client’s Signature Bag is opened and sorted at a time, with items separated into appropriate loads (lights, darks, towels and bedding) where required. Laundry belonging to different clients is not combined within the same wash or dry load. Once processing is complete, your laundry is folded, checked and returned to your own Signature Bag ready for delivery.

Item counts. Lavare & Co does not individually count or record every garment placed inside a Signature Bag. Customers are responsible for knowing what they have placed inside their bag before collection, particularly small items such as socks and underwear.

Signature Bag cleaning. Your reusable Signature Bag is also cleaned as part of our laundry process where appropriate. Freshly washed and folded laundry is returned inside your clean Signature Bag, securely fastened before delivery.

Plastic-free packaging. Lavare & Co intentionally avoids unnecessary single-use plastic packaging. We do not routinely wrap completed laundry in disposable plastic bags — your freshly folded laundry is placed securely into your cleaned, reusable Signature Bag.

Delivery & safe location. Completed laundry is returned to the safe delivery location nominated by the customer when booking. Customers must nominate a reasonably secure, undercover location that protects their Signature Bag from rain, weather, animals and other environmental conditions. Where authorised, Lavare & Co may leave completed laundry unattended at the nominated location.

Proof of delivery. Lavare & Co may record the date and time of delivery and take a photograph of the Signature Bag at the nominated delivery location as proof of successful delivery. Any photographs containing personal information are handled in accordance with our Privacy Policy.

After delivery. Once the Signature Bag has been delivered to the nominated safe location, Lavare & Co cannot be responsible for loss, theft, weather exposure, animals, damage or interference occurring after delivery where these circumstances are outside our reasonable control.

While Lavare & Co takes every reasonable care when handling your laundry, our liability is limited to the extent permitted by Australian Consumer Law. This policy does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded.

Website information, availability and pricing may be updated from time to time. You must not misuse the website, interfere with its operation or provide false booking, contact or payment information. Lavare & Co branding, photographs, wording and website content may not be copied or commercially used without permission.

We may update these terms when our services, prices or legal obligations change. The version displayed on the website at the time of booking applies to that booking.

Lavare & Co · Email: lavareandco@gmail.com · Service area: Gold Coast, Queensland · ABN 92 507 915 409