Cancellation & Refund Policy

Bookings cancelled or rescheduled more than 24 hours before the scheduled collection time may be eligible for a refund, account credit or an alternative collection date.

Bookings cancelled within 24 hours of the scheduled collection time may incur a cancellation fee of 50% of the booking price.

A booking may be treated as a missed collection if:

• ·your Signature Bag(s) are not ready before the start of your selected collection window
• ·an incorrect collection address has been provided
• ·safe access cannot be obtained
• ·required gate, intercom or access instructions have not been provided
• ·our driver cannot safely locate or collect your Signature Bag(s)

Missed collections are generally non-refundable, as collection time, travel and scheduling have already been allocated.

Where building access has not been arranged, the customer is unavailable, or the Signature Bag(s) cannot be accessed during the booked collection window, the booking may be treated as a missed collection and may be non-refundable.

If Lavare & Co needs to cancel a booking and cannot offer a suitable alternative collection time, customers may choose a full refund, an account credit, or a rescheduled collection.

Completed laundry services are generally non-refundable for change of mind, personal fragrance preference, unsuccessful stain removal or dissatisfaction where the service has been provided with reasonable care and in accordance with the agreed service. If you believe there is a problem with your order, please contact Lavare & Co within 24 hours of delivery and provide photographs where relevant. Where a genuine service issue is confirmed, Lavare & Co may, at its discretion and in accordance with Australian Consumer Law, offer one or more of: a rewash of the affected laundry, an account credit, a partial refund, or another appropriate remedy.

Missing item claims have their own 48-hour window — see our Terms & Conditions.

Lavare & Co · Email: lavareandco@gmail.com